Terms &
Condition
Condition
Terms and Condition of LA Holidays
1
All tickets are non-refund, non-transferable, and strictly prohibited from being resold.
All tickets are non-refund, non-transferable, and strictly prohibited from being resold.
2
Tickets are only valid for the date, time, destination, and seat number stated on the printed ticket.
Tickets are only valid for the date, time, destination, and seat number stated on the printed ticket.
3
Passengers must arrive at the Departure Hall at least 30 minutes before the scheduled departure time.
Passengers must arrive at the Departure Hall at least 30 minutes before the scheduled departure time.
4
Lost or damaged tickets will not be replaced or accepted. Please retain your ticket for verification purposes.
Lost or damaged tickets will not be replaced or accepted. Please retain your ticket for verification purposes.
5
In the event of a bus delay, passengers are required to follow and accept the final arrangements decided by the company. No refunds or compensation will be provided.
In the event of a bus delay, passengers are required to follow and accept the final arrangements decided by the company. No refunds or compensation will be provided.
6
The company will not be held liable for any unforeseen circumstances, including bus breakdowns, accidents, or events beyond our control.
The company will not be held liable for any unforeseen circumstances, including bus breakdowns, accidents, or events beyond our control.
7
For cross-border services, the coach will wait a maximum 30 minutes to complete all custom-related procedures.
For cross-border services, the coach will wait a maximum 30 minutes to complete all custom-related procedures.
8
Passengers are fully responsible for the safety and condition of their luggage and personal belongings.
Passengers are fully responsible for the safety and condition of their luggage and personal belongings.
9
The Management reserves the right to modify or update these terms and conditions at any time without prior notice.
The Management reserves the right to modify or update these terms and conditions at any time without prior notice.
Lost & Belonging Policy
- Passengers are advised to check their belongings before leaving the bus. The company will not be held responsible for any items left behind.
- If you have left an item on the bus, please contact our customer service team as soon as possible.
- LA Holidays will make reasonable efforts to assist in locating lost items but shall not be liable for any loss or damage.
Baggage & Belonging Policy
(Effective under LA Holidays Travel & Tour Sdn. Bhd.)
To ensure the comfort, safety, and convenience of all passengers, LA Holidays Travel & Tour
has established the following guideline regarding items that may be carried on board our buses:
1. Hand-Carry Items
- Each passenger is allowed to bring small hand-carry items (e.g., handbag, laptop bag, or small backpack) on board.
- Hand-carry items must be able to fit in the overhead compartment or under the seat.
- Passengers are responsible for their own belongings at all times.
4. Restricted & Prohibited Items
- Flammable, explosive, or hazardous materials (e.g., gasoline, fireworks, chemicals).
- Electrical appliances such as rice cookers, kettles, desk fans, printers, or other heating devices.
- Sharp objects or weapons of any kind.
- Illegal drugs or controlled substances.
2. Check-In Luggage
- Each passenger is entitled to luggage not exceeding 20kg to be placed into the luggage compartment.
- Fragile items must be properly packed. The company will not be responsible for any damage due to improper handling or packing.
5. Lost or Damaged Items
- LA Holidays will not be held responsible for loss or damage to personal belongings, except in cases of proven negligence.
- Passengers are encouraged to ensure all valuable items are kept with them during the journey.
Ticket Change Policy
(Effective under LA Holidays Travel & Tour Sdn. Bhd.)
To provide flexibility to our valued passengers, LA Holidays allow a one-time change to an
earlier departure time, subject to the following terms and condition:
1. Eligibility
- Passenger may request to change their ticket to an earlier departure time on the same date of travel.
- Change requests must be made at least 1 hour before the original departure time.
- Changing to a later departure time is not permitted.
2. Availability
- Ticket changes are subject to seat availability on the desired earlier bus.
- If the selected bus is full, passenger must remain on their original schedule.
3. Ticket Condition
- Only valid and confirmed tickets are eligible for time change.
- Ticket purchase through agents or online platforms must be verified before changes can be made.
4. Fees & Charges
- No additional charge will be imposed for changing to an earlier time, provided it is done within the conditions stated.
- Any change beyond these conditions will be treated as a new ticket purchase.
For any enquiries, please contact our customer service at
+6012 389 5689
or email us at
[email protected]
