Passengers are advised to arrive at least 30 to 60 minutes before the scheduled departure time. This allows enough time for check-in, ticket verification, and other necessary arrangements to be completed smoothly without any delays or complications.

In most cases, buses will not wait for late passengers in order to keep to the scheduled timetable. Therefore, passengers are strongly advised to arrive early at the departure point, at least a few minutes before the scheduled time, to avoid missing their trip.

Ticket changes or refunds are subject to the company’s terms and conditions. In certain cases, additional charges may apply depending on the policy in place. Passengers are advised to review and understand the terms before making a purchase.

For LA Holidays app users, tickets are usually issued in the form of a QR code that can be scanned when boarding the bus. However, passengers are advised to follow the instructions provided for their specific ticket to avoid any issues.

Yes, LA Holidays buses are equipped with USB charging ports, air-conditioning, bottle holders, and footrests to ensure passenger comfort throughout the journey.

Our Student Lounge is located on Level 4, directly opposite Hot & Roll.

The Student Lounge is exclusively open to students.

Yes, the use of the Student Lounge is free of charge. However, students are required to present proof of student status, either through a physical student ID card or the student portal.

Student Lounge: Yes, outside food and drinks are allowed. However, students are expected to keep the area clean by throwing away any food waste and rubbish before leaving.
On the bus: Passengers are not allowed to bring or consume food and drinks on the bus to help maintain cleanliness and ensure a comfortable journey for everyone.

Yes, students who do not purchase a bus ticket are still allowed to use the Student Lounge for studying and relaxing.

The facilities provided include charging ports, free WiFi, a game corner, comfortable seating, and a snack area offering 3-in-1 beverages and sweets.

The operating hours of the Student Lounge are as follows:
Wednesday – Sunday: 7.00 AM – 11.00 PM
Monday – Tuesday: 7.00 AM – 7.00 PM
Any changes to the operating hours will be updated from time to time.

Yes, the Student Lounge provides designated storage areas and spaces for students to place their personal belongings and luggage safely and in an organised manner.

The bus is equipped with safety features such as seat belts, emergency kits, CCTV cameras, and experienced drivers. These measures are in place to ensure the safety and comfort of all passengers.

If passengers leave items on the bus, they should contact LA Holidays customer service at 012-389 5689. They must provide full details such as travel date, bus number, route, and description of the item to help with the search process.